Privacy Policy
Effective Date: January 28, 2024
Introduction
W.E Valuation Services PTY LTD (referred to as "we", "us", or "our") is dedicated to maintaining the highest standards of service for our clients, including the protection and proper handling of your Personal Information. This Privacy Policy details our commitment and your rights in relation to the management of your Personal Information.
Adherence to Australian Privacy Principles
We fully embrace and adhere to the Australian Privacy Principles (APPs) as included in the Privacy Act 1988 (Cth) (the Privacy Act). These principles dictate our approach to the collection, use, disclosure, storage, security, and disposal of your Personal Information.
- APP Documentation: For further details about the Australian Privacy Principles, you can access them through the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au.
Collection and Use of Personal Information
Personal Information is regarded as data or opinions that can identify an individual.
- Types of Personal Information: The types of Personal Information we collect may include names, addresses, email addresses, and contact numbers.
- Methods of Collection: We acquire Personal Information through various means such as direct interviews, phone and email communications, through our website wevaluations.com.au, and through property-related documents and third-party entities.
- Purpose of Collection: The main reason for collecting your Personal Information is to deliver our valuation services efficiently, provide information to our clients, and for marketing purposes.
- Opt-Out Option: You are free to opt-out of our marketing communications at any moment by writing to us.
Handling of Sensitive Information
Sensitive Information, as defined in the Privacy Act, encompasses details about an individual’s racial or ethnic background, political opinions, religious beliefs, membership in professional bodies, criminal records, or health information.
- Usage of Sensitive Information: Sensitive Information will be used by us only:
- For the primary reason for which it was collected
- For a directly related secondary purpose
- With your explicit consent, or as dictated or permitted by law
Dealing with Third Parties
- Direct Collection: Our preference is to collect Personal Information directly from you.
- Third-Party Information: In some instances, we might receive Personal Information about you from third parties.
Disclosure of Personal Information
Your Personal Information may be shared in scenarios such as:
- Consented Disclosure: When you have given consent for the sharing
- Lawful Disclosure: When the law mandates or authorizes the disclosure
Protection of Personal Information
We are committed to safeguarding your Personal Information from misuse, loss, unauthorized access, modification, or disclosure.
- Data Retention: Most of the Personal Information is or will be retained in client files for a minimum of 7 years.
- Data Disposal: Once your Personal Information is no longer needed for the purpose it was collected for, we will take reasonable steps to destroy or permanently de-identify it.
Accessing and Correcting Your Personal Information
- Access Rights: You have the right to access and correct the Personal Information we hold about you, subject to certain exceptions.
- Identification Requirement: To safeguard your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Accuracy of Your Personal Information
- Accuracy Importance: It is crucial for us that your Personal Information is accurate, complete, and up-to-date.
- Update Requests: If you find that the information we hold is incorrect or outdated, please inform us as soon as possible.
Policy Revisions
- Revision Notices: Please note that this Privacy Policy may undergo revisions from time to time. The latest version will always be available on our website.
Queries and Complaints Regarding Privacy
If you have any questions or concerns about this Privacy Policy or how we handle your Personal Information, please do not hesitate to reach out to us at:
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